Cancel or change an appointment
- 1Open My appointments and sign in with the email you booked with.
- 2Find the appointment and choose Cancel.
- 3Need a different time? Cancel, then book a new one, or call and we’ll move it for you.
Quickest: your booking confirmation email has a Cancel button.
Cancellation policy
We require a 48 hours cancellation notice before your appointment. If you cancel within 48 hours of your appointment time, you will be charged 50% of the appointment cost. If you no-show or cancel your appointment within 24 hours, you will be charged 100% of the appointment cost.
